Support
How can we help?
Email us and a real person on the team answers.
Tell us the email you signed in with and, if a video is involved, its name. Have an editor? Message the team from the Messages row on the Home tab in the app.
Common questions
My cut is taking a while.
Cuts come back in a minute or two. Long or 4K videos take longer to upload. Keep the app open until the upload finishes, then you can leave; we send a notification when the cut is ready.
My export failed.
Open the video from Projects and tap Export again. If it fails twice, email us the video name and we will look at it the same day.
The cut removed something I wanted.
Open the video in the editor and tap the words you want back, or drag the clip edges. Nothing is deleted from your original video.
I paid with a different email.
Email us both addresses and we will link the purchase to your account.
How do plans and billing work?
Free accounts get AI cuts every month. Paid plans are billed through our checkout partner Commas. To cancel, open the app, go to Profile and tap Cancel subscription, or email us and we will cancel it for you. You keep your plan until the end of the period you paid for, and you are not charged again.
How do I delete my account?
- In the app: Profile, then Delete account, then confirm. Your account, videos, transcripts and messages are deleted from our servers.
- Or email hello@govirall.now from the address on your account and ask us to delete it.
Last updated October 24, 2026